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We are a community based, non-profit organisation established to promote the principles of multiculturalism, access, equity and social justice and committed to developing strategies for all Australians, especially special needs groups such as refugees, women, youth, children, families, the elderly, the unemployed, the homeless and people with a disability.
2022-2023 is the first full year that ADSI resumed its operations in a “traditional” way postlockdown/pandemic.
Facing unprecedented external challenges such as stricter compliance, severe staff shortage and soared cost of operations, ADSI implemented a range of transformation measures from governance to operations to ensure that the organisation was well-planned and positioned.
Meanwhile, ADSI continually encouraged internal efforts in the areas of system enhancements, staff development, community engagement, partnerships, advocacy and promotions.
It is worth noting that revenue from fee for services exceeded that from block funding for the first time in history during the report period, reaching to a level close to 50%. This is an outstanding achievement made during a difficult period, leading to stronger financial sustainability and making further investments on staff systems and infrastructure possible. ADSI won’t be able to achieve what was achieved without everyone’s contributions.
 ADSI Annual Report 2022-2023 | [ADSI Annual Report 2022-2023] | 11283 kB |
ADSI operated in the COVID-19 pandemic for another full year in the last 12 months, starting with a 4-month NSW-wide lockdown. It is a challenging, stressful, and anxious experience for everyone.
Keeping everyone safe remains the priority. ADSI closely monitored physical and mental health of its workforce, and constantly provided support such as advice, peer support, employee assistance program, and flexi for healthy work life balance.
ADSI applied and will continue to apply people centred, needs-based, and outcome-focused principles for best possible changes to clients and local communities, in a positive way.
The Company won’t be able to achieve what was achieved without everyone’s contributions.
| ADSI Annual Report 2021-2022 | [ADSI Annual Report 2021-2022] | 3059 kB |
The Company operated in the COVID-19 pandemic in the last 12 months. For everyone, it was a challenging, stressful and anxious experience to working in such a way for so long.
Like many others, the Company assumed that the pandemic would have finished by the end of 2020/21, however it ended up with a lengthy lockdown following the Delta outbreak.
When looking back, the Company gradually returned to normal in 2020/21 and then suddenly switched back to a remote work pattern at the end of the reporting period.
Keeping everyone safe is the top priority of the Company at all times. The Company is closely monitoring the physical and mental health of its workforce, and constantly providing advice such as peer support, employee assistance program, work life balance to its employees.
It is a pleasure to advise that the Company once again made significant achievements in 2020/2021.
| ADSI Annual Report 2020-2021 | [ADSI Annual Report 2020-2021] | 5886 kB |
The organisation transitioned from an incorporated association to a company limited by guarantee (CLG) on 31/03/2020, registered with the Australian Securities & Investments Commission (ASIC) under the Corporation Act 2001 (cth), with the company name - Accessible Diversity Services Initiative Limited (ADSI or the Company). This change is in line with ADSI’s strategy to switch to a skill-based organisation, following a top-down approach. The Board and CEO fully understand that a successful service organisation requires capable workforce in conjunction with efficient systems, and any transition process would be difficult and painful, as it involves cultural changes, operational overhaul, staff turnover, stakeholder relationship, and significant investments of time and money. However, it is critical for ADSI to maintain competitive for the future of the organisation and majority of its employees.
Everything was managed and progressed well until the COVID-19 outbreak which changed not only the world, but inevitably the way we work, in a very short time. The Company still needs to maintain its contractual obligations during such a difficult time, i.e. service delivery. Our core business in the last 20+ years, i.e. settlement services were hit hard following the government border closure decision in March 2020. This means less and less eligible clients and workers had to work harder to provide services in a completely different way. Other block funded programs were also negatively affected to different levels. Fee for services once again indicated its importance in terms of revenue, employee headcount, growth and ultimately financial sustainability for the whole organisation.
| ADSI Annual Report 2019-2020 | [ADSI Annual Report 2019-2020] | 7467 kB |
In the financial year 2018-2019, we saw tremendous changes within Auburn Diversity Services Inc (ADSi), which affect the organisation in the areas of finance, service provision, human resources, risk management and compliance.
It is obvious that the organisation’s traditional core business in the last 20 years, i.e. settlement services were hit hard in the last 12 months, as a result of mixed reasons such as more rural and regional rather than metropolitan settlement allocations, and a revised funding model based on initial arrivals rather than second migration. Though there was dramatical reduction in block funding, we observed increased responsibilities as a frontline service provider as a result of transition from output to outcome focused in our daily work, where service provision must be able to demonstrate it actually makes a positive change to people’s lives, or at least help to do
so.
On the other hand, it is also evident that fee for services became much more important in terms of revenue, employee headcount, growth speed and ultimately financial sustainability for the whole organisation. However, the fee for services model requires the organisation to have robust systems in finance, human resources, compliance, risk management, and service delivery, and ability to consolidate all such systems to provide a solution package to clients, in a free market where not-forprofits, commercial companies, individuals are competing for service quality and value for money to attract and retain clients.
| ADSI Annual Report 2018-2019 | [ADSI Annual Report 2018-2019] | 4111 kB |