2017-2018 is a year of improvement at Auburn Diversity Services Inc (ADSi) where we saw a range of changes introduced into the organisation to ensure quality services are provisioned to eligible clients and community members, with a special focus on fee for services and outcome based block funding. These include,
- Improvement of our aged care home care services which successfully met all requirements during the Aged Care Quality Review conducted by the Australian Aged Care Quality Agency (AACQA) in December 2017
- Finalisation of disability services operational procedures and went through smoothly random audit conducted by the National Disability Insurance Agency (NDIA) in April 2018
- Investment to establish the new Disability Employment Services (DES) Employment Support Service (ESS) in June 2018 with services starting from July 2018, a 5-year contract based on outcomes or performance.
Different from traditional block funding where funds are allocated for certain outputs, services based on the fee for services model requires the organisation to have robust systems in finance, human resources, service delivery, etc., and ability to consolidate all these systems together to provide packages to clients, in a market where not-for-profits, commercial companies, individuals are competing for service quality and value for money to attract and retain clients.