Accessible Diversity Services Initiative Limited

We are a community based, non-profit organisation established to promote the principles of multiculturalism, access, equity and social justice and committed to developing strategies for all Australians, especially special needs groups such as refugees, women, youth, children, families, the elderly, the unemployed, the homeless and people with a disability.

Accessible Diversity Services Initiative Limited (ADS) aims to provide the highest possible standard of service to its clients. Any person or organisation using our services or affected by its operations has the right to complain. ADSI deals with feedback and complaints from clients as a valuable tool that will be used to monitor and improve service delivery.

ADSI has developed, and will follow, a user friendly complaints handling system that deals with complaints fairly, promptly, confidentially and without retribution.

All board members, employees, volunteers and students are given information about the complaints procedure as part of their induction.
All board members and employees of ADSI are expected to work cooperatively as a team, to acknowledge any dispute at an early stage, and to resolve any dispute in the most constructive manner possible. Any conflict of interest arising from a dispute will be declared in advance and all steps will be taken to ensure persons working to resolve a dispute are impartial
All board members and employees are expected to maintain confidentiality in relation to complaints and disputes. Resolving complaints, where possible, to the satisfaction of the complainant is the goal of the complaints policy process.

Note:

Should you wish to make a complaint, you may choose from the following a method best suitable for your situation,
- Clients with limited English proficiency or other impairment are encouraged to use the Service User Complaint Form - Simplified Version.
- Other clients may use the Service User Compliant Form - Standard Version to provide as much details as possible for us to deal with the matter better.

All complaints may be sent to us by

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post: PO Box 788, Auburn NSW 1835
Hand in Person: 17 Macquarie Road, Auburn NSW 2144

Attachments:
User Complaint - Simplified Version	[User Complaint - Simplified Version]	314 kB
User Complaint - Standard Version	[User Complaint - Standard Version]	79 kB