Following the NSW Government requirements in relation to the COVID-19, there are certain measures introduced to protect both our staff and the public,

Public Hours
Public hours at our Macquarie and Northumberland sites will be 10am-3:30pm, Monday to Friday excluding public holidays.

Appointment Only
Prior appointment is a must for all clients requesting casework assistance from us. We encourage clients follow this rule to avoid any service delay.
There will be no drop in services at this stage unless the client is in desperate situation requiring immediate assistance, with evidence accepted by our workers

Access to Premises
Everyone entering ADSI offices must

• Register via QR code from their phones (provided information is securely stored and will only provided to government agencies upon request for contract tracing), and
• Have body temperature checked by our workers (access is denied if your body temperature is higher than 38), and
• Go through the screening process by answering a few questions.

Staying Safe
To safeguard our employees and the public, those that do not follow directions of the staff will be asked to leave the office. You can make appointment via

• Email to This email address is being protected from spambots. You need JavaScript enabled to view it., or
• Go to our website www.adsi.org.au and click Contact us, or
• Phone 02 8737 5500
• Call your caseworker's mobile number, if applicable

We will work diligently with the community for a smooth return to normal.

Frank ZHENG, CEO